At Borcelle Cloth Store, we want every adventure with our apparel to be perfect. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Proof of purchase is required (order number or receipt)
  • Returns must be initiated within the 15-day window

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Wetsuits (due to intimate fit requirements)
  • Items marked as “Final Sale”
  • Personalized or custom-made products

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us – Email [email protected] with your return/exchange request using the template below
  2. Wait for Approval – Our team will review your request within 1-2 business days
  3. Package Your Items – Once approved, securely pack the items in their original packaging
  4. Ship Your Return – Send the package to our return center (address provided in approval email)
  5. Receive Your Refund/Exchange – We’ll process your request within 3-5 business days of receiving your return

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Borcelle Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
[Product Name], [Size], [Color], [Quantity]

Reason for return/exchange:
[Please specify reason – size issue, damaged item, wrong item received, etc.]

For exchanges, I would like:
[New Product Name], [Size], [Color], [Quantity]

Please let me know the next steps. I’ve reviewed the return policy and confirm the items meet all requirements.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear in your account

Shipping for Returns & Exchanges

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product).

Exchange Shipping: We cover the cost of shipping your replacement item via standard shipping.

International Returns

For our global adventurers (excluding some remote areas):

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for a free return and expedited replacement

Questions?

Our adventure-ready customer service team is happy to help with any return or exchange questions. Contact us at:

Email: [email protected]
Mail: Borcelle Cloth Store, 3463 Park Avenue, Sacramento, US 95821

Note: This policy may be updated periodically. Please check back for the most current information before initiating a return.